Privacy policy

Welcome to the website of Dr. Edward Lee, available at www.edwardlee.com.au ("we," "us," or "our").

This Privacy Policy explains how we collect, use, store, and protect the information you provide when you visit and interact with our website. By using our site, you agree to the practices described in this policy. If you do not agree, please discontinue your use of the site.

1. Information We Collect

We collect information in a few different ways when you use our website:

Information You Provide: When you fill out an online form or submit an inquiry, we collect the personal details you share with us. This may include your name, contact information, and potentially sensitive health information regarding your medical inquiries.
Automated Technical Information: We automatically collect standard browsing data to help us understand how our site is used. This includes your IP address, browser type, the pages you visit, the time and date of your visit, and the website that referred you to us.
Cookies: Our website uses cookies (small data files stored on your device) to remember your preferences and improve your browsing experience. We do not use cookies to extract external data from your computer, nor do we allow third parties to access our cookies.

2. How We Use Your Information

The information we collect is used primarily to improve your experience and provide our services. Specifically, we use it to:

Operate and maintain the website.
Respond to your specific inquiries and provide requested medical services or information.
Analyse user preferences to improve our website's functionality.
Notify you about website updates, new services, or relevant clinic information (you will always have the option to "opt out" of communications at any time).

3. Disclosure of Information

We value your privacy and only share your information with third parties under the following strict circumstances:

Trusted Service Providers: We may engage third-party contractors to help us run our practice, such as processing payments, managing communications, or providing IT support. These providers are given only the information necessary to perform their specific functions and are strictly prohibited from using it for any other purpose.
Legal Requirements: We will disclose your information if required to do so by law, such as in response to a court order or subpoena.

4. Data Security

We take all reasonable physical, technical, and administrative steps to protect our servers from unauthorized access, modification, or disclosure. However, please be aware that no internet transmission is entirely secure, and we cannot guarantee the absolute security of data transmitted online.

5. Third-Party Links

Our website may contain links to external sites not operated by us. We are not responsible for the privacy practices or content of these third-party websites. We encourage you to review their individual privacy policies if you visit them.

6. Accessing and Correcting Your Information

You have the right to request access to the personal information we hold about you and to ask for corrections if you find any errors. To do so, please contact us at info@edwardlee.com.au (Box Hill) or patients@gsconsult.com.au (East Doncaster). We will respond as quickly as possible. Please note that we may charge a reasonable administrative fee for the time spent processing complex access requests.

7. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy, please reach out to us at info@edwardlee.com.au (Box Hill) or patients@gsconsult.com.au (East Doncaster).